FAQ

Yes. Our pieces are made with natural stone. Variations in color, clarity, inclusions, and internal texture are part of the material, so no two pieces will look exactly alike.

Not exactly. Product photography shows the general character of the material, but natural variation is expected from piece to piece.

Associations such as grounding, clarity, love, or confidence reflect symbolic traditions connected to different stones. We treat them as meaning, not as guarantees of a particular outcome.

Each bracelet goes through the same three-step preparation ritual: it rests overnight on clear quartz, passes through white sage smoke, and is handled with gloves after cleansing before it is packed.

No. It arrives prepared according to our ritual. If cleansing or setting an intention is part of your own practice, you can make the piece part of that ritual in whatever way feels natural to you.

Avoid prolonged exposure to water, perfume, lotions, and household chemicals. Wipe the stone gently with a soft, dry cloth and store the bracelet separately when it is not being worn.

Yes. Our bracelets are made for everyday wear, but removing them before bathing, swimming, or activities that may expose them to chemicals or unnecessary impact will help preserve the stone and elastic.

Start with what catches your eye: color, clarity, texture, or the way the stone changes in the light. If meaning matters more to you, you can also begin with an intention.

Either is a good place to begin. By Stone starts with the material itself. Intentions starts with what you want to keep close, such as grounding, clarity, confidence, or love.

There does not need to be a perfect choice. Begin with the piece you keep returning to, whether that is because of the stone itself or the meaning you associate with it.

We currently ship within the United States.

Orders are prepared and shipped from New York.

Complimentary standard shipping is available on all U.S. orders.

In-stock orders are typically prepared and dispatched within 1–2 business days.

After dispatch, standard delivery typically takes 2–5 business days, depending on your location.

Once your order ships, you will receive a tracking email with delivery updates.

We do not accept returns or exchanges for change of mind, preference, or natural variation between pieces.

Please contact us within 7 days of delivery with your order number and, when helpful, clear photos of the item and packaging. We’ll review the issue and arrange an appropriate resolution.

No. Variations in color, clarity, inclusions, internal texture, and pattern are part of natural stone and are not considered defects.

Please contact us before sending anything back. If a return is needed to resolve an eligible issue, we’ll provide instructions directly.